Frequently Asked Questions
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Frequently Asked Questions
General
General
Subscription
Packaging
Pricing
Delivery Information
Health & Nutrition
General
Frequently asked questions about our service.
Can I freeze my meals?
Can I place an order for two people?
What are your office opening hours?
Does the food require heating and is it microwavable?
How do I order my Balance Box?
Can I start my Balance Box Plan sooner than the next available start date?
Who decides what goes in my Balance Box?
What’s in my Balance Box?
Subscription
Can I skip a week?
Do you offer a subscription service?
Can I cancel my subscription?
Packaging
What packaging do you use?
Can I recycle my box?
Pricing
How do I get the best prices?
How much does it cost?